Frequently Asked Questions & Troubleshooting
Find quick solutions to common integration questions and learn how to optimize your knowledge assistant.
Why does the AI respond with 'I do not have enough information'?
Our engine enforces strict zero-hallucination guardrails. If a visitor asks a question whose answer is not present in your uploaded records, the AI will honestly state that it does not have the information rather than guessing or making up false policies.
- •Check that you uploaded the relevant FAQ or policy document.
- •Ensure the keywords in your records match the terminology visitors use.
What counts towards the 25 Records quota?
A record is a discrete unit of knowledge extracted from your uploaded source. For example, if you upload a JSON file containing 10 FAQ entries, that uses 10 of your 25 available record slots.
How do I test the API or widget on Localhost?
When generating an API Key in the dashboard, include http://localhost:3000 or http://localhost:5173 in the allowed origins list (or leave it as * during development). This allows your local dev server to make API requests without CORS issues.
Can I customize the assistant's tone and instructions?
Yes! When creating or editing your Knowledge Base, you can provide custom System Instructions (e.g. 'You are a warm, polite concierge for an e-commerce fashion brand'). The AI will strictly adopt this persona while answering questions.